What to Expect From Lyft Customer Service
One of Lyft's biggest strengths is their customer service. This applies to the service dedicated to passengers and drivers alike.
Lyft employs a dedicated customer service team that works around the clock to solve your problems.
In our experience, Lyft support generally responds between 1 to 2 days after the initial contact is made. This average response time is significantly faster than that of Uber.
Another important aspect of customer service is the quality of response. Lyft hires real employees to handle their customer service. This results in high quality responses that actually resolve the problem at hand.
Other rideshare services outsource their customer service to foreign countries. Their customer service department uses prompts to answer most questions. This can be very frustrating. It's incredibly refreshing to contact Lyft and have an employee think through your problem and find a real, helpful solution.
What are the Different Ways to Contact Lyft Support?
- Send an email to [email protected]. This is probably the easiest way to contact Lyft. They're really good at replying to these emails. This form of contact will set you up for a 1-2 day response time.
- Fill out a help form. This form will direct your question to the support. The layout is more structured than an email, making it easier for the support team to come up with a response. The form prompts you to look through some Lyft resources. Often times you can find an answer in their resources without needing to contact a member of the support team.
- Contact Lyft by phone at 855-865-9553. This is Lyft's critical response line. It should be reserved for emergencies. It's also not a substitute for first response teams, in the case of an emergency contact 911 first.